DETAIL Inspiration FAQ

We have summarized the most frequently asked questions about the online database Detail Inspiration. For a better overview the FAQ are divided into the following user types: Single user / students, offices as well as institutions.

User type Single User / Students

What is Detail Inspiration?

Detail Inspiration is an online database for architects and civil engineers. It contains more than 4000 product documentations from over 30 years of Detail, with a focus on the construction and architectural detail, and thus constitutes a high-quality research and inspiration source.

Here are just some of the many benefits that Detail Inspiration offers:

• Professional search and filter function

• Regular upload of new projects

• Personal watch list

Access to the database is via personal login. Click on www.detail.de/en/discover-inspiration to select your preferred subscription. You can choose from the following options: Test, Flex, Annual or combination subscription (in combination with a print subscription). For the annual subscriptions, you can also choose between BASIC (with no download function) and PREMIUM (with up to 50 downloads per month).

Check out our explanatory video on using Detail Inspiration.

How can I subscribe to Detail Inspiration?

You can purchase access to our Detail Inspiration database in our online shop: www.detail.de/en/detailshop-detail-inspiration

Select the appropriate user group and then your preferred subscription option. After you place your order, you will receive immediate access to the database.

How can I take out a test subscription and what are the conditions?

You have the option to test Detail Inspiration for 4 weeks for only € 1. You can order the test subscription in our online shop at: www.detail.de/en/discover-inspiration and select the appropriate user group.

This offer is only valid if no Detail Inspiration subscription has been taken out during the last 12 months, and the offer can only be availed of once per person.

If you are satisfied with our database, you do not need to take any further action: The Detail Inspiration test subscription is extended automatically after the test month and it then becomes a payable subscription: For single users, this is an annual subscription PREMIUM with up to 50 downloads per month, and for students, this is a flex-subscription, which can be canceled on a monthly basis.

Were you not satisfied with the database despite the numerous benefits? That’s a pity! But you can cancel the test subscription at any time during the test month.

The following cancellation options are available:

1. Cancellation via your profile in your shop account:

• Manage subscription

• Cancel subscription

2. Cancellation via mail to: mail@detail.de

3. Use our cancellation form www.detail.de/en/kuendigungsformular

You can find the detailed cancellation conditions in section 8 of our terms and conditions: www.detail.de/en/agb

Is there a combination subscription (print and online)?

Yes, there is a reduced-rate subscription for the user types single user and student. If you already have a print subscription, we require only your subscription number, which you should specify in your order. Click here to access subscriptions for single users and here to access subscriptions for students.

What are my payment options?

The following payment options are available:

Credit card, PayPal

How or when will my login access be activated?

Your login access will be activated immediately after you make your order. You will receive a welcome e-mail with all the important information.

What happens if I have entered incorrect address data or no address data at all?

If incorrect address data is entered during the order, or if no address data is entered at all, we will unfortunately not be able to process your order.

Do I need different login data for the online shop and the database?

The same login data is valid for both the Detail online shop and the Detail Inspiration database (e-mail address and password).

Using your login details, you can only log in to one device at any time.

I cannot log in. I cannot access the Detail Inspiration content. What is the reason for this?

Check that you have entered the e-mail address and the password correctly and that the caps lock key is not activated. If you copy the password, make sure that you do not also copy one or more spaces.

In many cases, it is helpful to empty the browser cache as intermediately stored data can lead to problems with login.

Also, if you are having problems accessing the contents of the database, we would ask you to empty your entire browser cache and to check that you have the latest version of your browser installed.

If you continue to have problems with access, please contact mail@detail.de.

I did not receive any login data. What is the reason for this?

Please make sure that the login data is not in your spam folder. Please contact mail@detail.de to obtain new login data if you haven`t received one.

I have forgotten my password. What can I do?

If you have forgotten your password, you can request a new password in the login area of the Detail online shop: www.detail.de/en/shop-home

To do this, simply click on the user icon on the top right and enter your e-mail address. Then click on “Password forgotten”. You will receive a link with which you can reset your password.

Your password must contain at least 8 characters and, for your own protection, it should contain both upper- and lower-case letters and special characters.

How can I change my password?

You can change your password at any time in your online shop account: www.detail.de/en/shop-home. To do this, simply click on the user icon on the top right and log in using your login data. In your profile under: “Login data”, you can now create a new password.

These changes are then also valid for Detail Inspiration.

Please wait a few minutes after changing your password so that the login data can be synchronised.

How can I protect my password?

For your own security, you should create a password that contains both upper- and lower-case letters and special characters. For different accounts, you should create different passwords that are not easy to guess, and you should change your password at regular intervals.

What should I do if my details have changed?

If your details change, for example, your address, please inform us by e-mail at mail@detail.de. If you change your address in the shop, this is not automatically copied for your subscriptions.

How can I cancel my subscription?

Do you no longer wish to avail of the many benefits of Detail Inspiration? That’s a pity! But of course, it is possible to cancel your subscription. It is important that you send us your cancellation in writing.

The following cancellation options are available:

1. Cancellation via your profile in your shop account:

• Manage subscription

• Cancel subscription

2. Cancellation via e-mail to: mail@detail.de

3. Use our cancellation form www.detail.de/en/kuendigungsformular

You can find the detailed cancellation conditions in section 8 of our terms and conditions: www.detail.de/en/agb

Have I the right to cancel?

Please see the separate right to cancel, which applies to digital contents, in section 10.3 of our terms and conditions: “Right of cancellation for contracts relating to the supply of digital contracts (access to the Detail database)“ www.detail.de/en/agb.

Where can I find the terms and conditions?

Please see the terms and conditions which apply to use of our database: www.detail.de/en/agb

How is my data protected?

For information on data protection, see: www.detail.de/en/impressum/datenschutz

User type Offices 

What is Detail Inspiration?

Detail Inspiration is an online database for architects and civil engineers. It contains more than 4000 product documentations from over 30 years of Detail, with a focus on the construction and architectural detail, and thus constitutes a high-quality research and inspiration source.

Access to the database is made via a domain or IP access.

Click on www.detail.de/en/shop-home to select your preferred subscription. You can choose from the following options: Test or annual subscription. For the annual subscriptions, you can also choose between BASIC (with no download function for the product documentation) and PREMIUM (with up to 100, 250 or 500 downloads per month).

How can I subscribe to Detail Inspiration?

You can purchase access to our Detail Inspiration database in our online shop: www.detail.de/en/discover-inspiration

Select the appropriate user group and then your preferred subscription option. After you place your order, you will receive immediate personal access to the database. You will also receive an e-mail with the login information for your colleagues. You will normally receive this e-mail on the next working day following your order.

How can I take out a test subscription and what are the conditions?

You and your colleagues have the option to test Detail Inspiration for 4 weeks for only € 1. You can order the test subscription in our online shop at: www.detail.de/en/discover-inspiration and select the Office user group.

This offer is only valid if you have not had a Detail Inspiration subscription within the previous 12 months.

The subscription expires automatically after one month. After expiry of the subscription, you will receive usage statistics on your test month and a proposal for an appropriate subscription.

How can I cancel my subscription?

Do you no longer wish to avail of the many benefits of Detail Inspiration? That’s a pity! But of course, it is possible to cancel your subscription. It is important that you send us your cancellation in writing.

The following cancellation options are available:

1. Cancellation via your profile in your shop account via:

• Manage subscription

• Cancel subscription

2. Cancellation via mail to: mail@detail.de

3. Use our cancellation form www.detail.de/en/kuendigungsformular

You can find the detailed cancellation conditions in section 8 of our terms and conditions: www.detail.de/en/agb

How can I log in?

Access to the online database is obtained with an Office subscription via domain or IP authentication.

Your office has a subscription with Domain login: Enter your personal e-mail address at inspiration.detail.de/en/federated-login/signin and receive your personal login link via e-mail. Please check your spam folder. The link is valid for 20 days and can be renewed after that.

Your office has a subscription with IP login: Call up www.detail.de/en/inspiration and gain direct access to the contents of Detail Inspiration. It is not necessary to enter a password here.

How many employees can access Detail Inspiration at the same time?

You select the number of simultaneous users when you purchase the subscription. For each Office subscription, either 2, 5 or 10 employees can access the database at the same time. However, all employees of an Office/Company have access to Detail Inspiration, only not more than the agreed number at the same time.

We also offer Office subscriptions, in which all employees can access Detail Inspiration at any time. Please speak to us about this: mail@detail.de

I cannot log in. I cannot access the Detail Inspiration contents. What is the reason for this?

Your office has a subscription with Domain login: Your personal login link may have expired. Enter your personal e-mail address once again at inspiration.detail.de/en/federated-login/signin and receive your personal login link via e-mail. Please check your spam folder. The link is valid for 20 days and can be renewed after that.

Your office has a subscription with IP login: Call up www.detail.de/en/inspiration and gain direct access to the contents of Detail Inspiration. If you are working in home office, and you are not connected via your company’s IP address, you do not have access to the contents of Detail Inspiration.

If you continue to have problems with login, we would ask you to empty your entire browser cache and to check that you have the latest version of your browser installed.

If this also does not help, please contact mail@detail.de with a description of the problem, the browser you are using, and its version.

User type Institutions  

What is Detail Inspiration?

Detail Inspiration is a full-text, online database for students of the disciplines of architecture and civil engineering. It contains more than 4000 product documentations from over 30 years of Detail, with a focus on construction and architectural detail, and thus constitutes a high-quality research and inspiration source. For universities, access to the online database is via IP access.

Is it possible to test the database free of charge? And if so, for how long?

Yes, you can test the database for 4 weeks free of charge.

How can our university test Detail Inspiration?

Please write us a brief e-mail stating the date from which you would like to test Detail Inspiration and also which IP addresses we should enable for you.

How do we gain access to the database?

Access to the database is via IP authentication. For remote access, we require your EZProxy IP. For individual users, login access is via a user name and password.

How can I find out about use of the database?

After expiry of the test month, you will receive usage statistics from us.

How much does an annual subscription cost?

The price depends on the number of students in your architecture faculty. Write to us. We will be happy to send you a list of our prices.

Gibt es spezielle Rabatte für Hochschulen?

Ja, es gibt spezielle Konsortialrabatte. Schreiben Sie uns. Wir senden Ihnen dann gern die Preise zu.

Are there special discounts for universities?

Yes, we have special institutional discounts. Write to us. We will be happy to send you a list of our prices.

Who can I contact if I have questions relating to an order or a complaint?

Please send all questions, orders or complaints to mail@detail.de.

Have you any further questions? You can contact us by telephone at +49 6123 9238-211 or by e-mail at mail@detail.de.

You are also welcome to watch our video explaining how to use Detail Inspiration:

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